Privacy Policy

This Privacy Policy applies to acutuskitchenequipment.com (the "Site"), operated by Acutus Kitchen Equipments ("Acutus", "we", "us", "our"), a manufacturer of commercial stainless-steel kitchen equipment based in Ahmedabad, Gujarat, India.

This policy explains what information we collect when you visit the Site or contact us, how we use it, and the choices you have. By using the Site, you agree to the practices described here.

We collect information in the following ways:

• Quote & enquiry forms. When you request a quote or submit an enquiry, we collect the details you provide — typically your name, phone number, city, kitchen type, and any message or requirement you share.
• Direct contact. If you call, email, or message us on WhatsApp, we receive whatever information is included in that call, email, or chat (e.g. your phone number, email address, and the content of your message).
• Automatic data. Like most websites, our hosting and security providers may log standard technical information (such as IP address, browser type, device type, and pages visited) to keep the Site running securely and to understand overall traffic patterns.
• Cookies. We use only essential cookies needed for the Site to function correctly. If we add analytics or marketing tools in the future (for example, to understand which pages are useful to visitors), we will update this policy accordingly.

We do not knowingly collect payment card details through the Site — quotations, orders, and payments are handled directly with our sales team over phone, email, or WhatsApp.

We use the information we collect to:

• Respond to your enquiries and prepare quotations.
• Understand your kitchen's requirements so we can recommend and fabricate the right equipment.
• Coordinate delivery, installation, and after-sales support for orders.
• Follow up on enquiries and share relevant product information, where you have not opted out.
• Maintain the security, performance, and reliability of the Site.
• Meet our legal, tax, and regulatory obligations (e.g. GST records).

We do not sell, rent, or trade your personal information. We only share it in limited circumstances:

• Service providers. With logistics, courier, and installation partners solely to fulfil and deliver your order.
• Legal requirements. If required to comply with a legal obligation, court order, or government request, or to protect our rights, property, or safety.
• With your consent. In any other case where you have explicitly agreed to the sharing.

We retain enquiry and order-related information for as long as needed to respond to you, fulfil an order, provide after-sales support, and meet our accounting and tax record-keeping obligations under Indian law. You can ask us to delete information that is no longer needed for these purposes at any time (see Section 7).

We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You can, at any time, ask us to:

• Tell you what information we hold about you.
• Correct any information that is inaccurate or outdated.
• Delete your information, where we are not required to keep it for legal or accounting reasons.
• Stop contacting you with follow-ups or product updates.

To exercise any of these, email acutuskitchenequipment@gmail.com or call +91 96621 80606. We will respond within a reasonable time.

The Site may link to, or embed content from, third-party platforms such as YouTube, Instagram, or WhatsApp. These platforms have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before interacting with them.

The Site is intended for businesses and adults sourcing commercial kitchen equipment. We do not knowingly collect information from children.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your information, contact us: